Terms of Service

By accessing, registering for, or using the PlaceDock platform ("Service" or "Platform"), operated by PlaceDock LLC ("PlaceDock," "Company," "we," "us," or "our"), you ("User," "you," or "your") accept and agree to be bound by these Terms and Conditions ("Terms," "Agreement," or "Terms of Service").

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.

These Terms constitute a legally binding agreement between you and PlaceDock LLC. By using the Service, you represent that: - You have read, understood, and agree to be bound by these Terms - You are at least 18 years of age - You are legally capable of entering into binding contracts - You have the authority to bind any entity on whose behalf you are acting

These Terms apply to all users of the Service, including but not limited to property owners, property managers, landlords, tenants, renters, investors, vendors, service providers, and any other individuals or entities who access or use the Service.

For purposes of these Terms, the following definitions apply:

"Account" means the user account created to access and use the Service.

"Content" means any text, data, information, images, documents, files, or other materials uploaded, submitted, or transmitted through the Service.

"Payment Processing Services" means the functionality that enables Users to process rent payments, security deposits, fees, and other financial transactions through the Platform.

"Personal Data" means any information relating to an identified or identifiable individual.

"Platform" or "Service" means the PlaceDock software platform, including all websites, mobile applications, APIs, and related services.

"Property Manager" means a User who manages one or more rental properties, including landlords, property owners, and professional property management companies.

"Subscription" means the paid subscription plan that provides access to the Service.

"Tenant" means a User who rents or leases a property managed through the Platform.

"Investor" means a User who owns or invests in rental properties and uses the Platform for portfolio management and reporting.

"Vendor" or "Service Provider" means a User who provides services related to property management, such as maintenance, repairs, inspections, or other professional services.

"Transaction" means any financial transaction processed through the Payment Processing Services, including rent payments, security deposits, fees, or other payments.

PlaceDock is a comprehensive property management software platform that provides tools and services for managing rental properties and facilitating relationships between Property Managers, Tenants, Investors, and Vendors.

3.1 Core Features

The Service provides the following core features:

For Property Managers: - Property portfolio management and organization - Rental unit tracking and management - Tenant lease management and documentation - Rent collection and payment processing - Financial transaction tracking and reporting - Expense categorization and management - Tax reporting and financial summaries - Maintenance task tracking and alerts - Document storage and organization - Communication tools for tenant interactions - Compliance monitoring and reminders

For Tenants: - Rent payment processing - Lease document access - Maintenance request submission - Communication with Property Managers - Payment history and receipts - Lease renewal notifications

For Investors: - Portfolio performance tracking - Financial reporting and analytics - Tax documentation and summaries - Property performance metrics - Investment return calculations

For Vendors: - Work order management - Invoice submission and tracking - Payment processing - Communication with Property Managers - Service history tracking

3.2 Optional Features

Optional features may include: - SMS notifications for alerts and reminders - Advanced reporting and analytics - Integration with third-party services - Premium support services - Additional storage capacity

3.3 Electronic Document Management

PlaceDock provides document storage and management features that allow Users to upload, store, and organize documents such as leases, invoices, inspection reports, W-9 forms, tax documents, receipts, and other property-related files.

IMPORTANT DISCLAIMERS:

No Document Review or Validation: - PlaceDock stores documents solely as a document management platform - We do not review, verify, validate, or certify any uploaded documents - We make no representations regarding the legality, enforceability, completeness, accuracy, or validity of any documents - We do not verify signatures, dates, or authenticity of documents - We are not responsible for the content of uploaded documents

User Responsibilities for Documents: - You are solely responsible for the accuracy and legality of all documents you upload - You must ensure all documents comply with applicable laws and regulations - You must maintain your own backup copies of all important documents - You are responsible for ensuring documents are properly executed and legally binding - You must verify that uploaded documents are complete and accurate - You are responsible for retaining original signed documents as required by law

Documents Are Not Legal Advice: - Uploaded documents, templates, or forms do not constitute legal advice - You should consult with an attorney to review all legal documents - PlaceDock does not provide legal document preparation services

Data Loss Risk: - While we implement backup procedures, we cannot guarantee against data loss - You agree to maintain independent backups of all critical documents - We are not liable for any loss, corruption, or deletion of documents

3.4 Service Modifications

We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3.5 Service Availability and Uptime

No Uptime Guarantee: - We do not guarantee 100% uptime or uninterrupted access to the Service - The Service may be temporarily unavailable due to maintenance, updates, or technical issues

Potential Service Interruptions: Service interruptions may occur due to factors including but not limited to: - Scheduled maintenance and updates - AWS (Amazon Web Services) outages or infrastructure issues - Stripe payment processing outages or maintenance - SMS provider outages or delivery delays - Email service provider delays or failures - Internet connectivity issues - Third-party service provider failures - Cybersecurity incidents or DDoS attacks - Natural disasters or force majeure events

Scheduled Maintenance: - We may perform scheduled maintenance that temporarily interrupts service - We will attempt to provide advance notice of scheduled maintenance when possible - Maintenance windows may occur during off-peak hours but are not guaranteed

No Liability for Downtime: - We are not liable for any damages, losses, or costs resulting from service interruptions - We do not provide service level agreements (SLAs) or uptime guarantees - You should not rely on the Service for time-critical or emergency situations

3.6 Artificial Intelligence Features

PlaceDock may utilize artificial intelligence (AI) and machine learning technologies to provide enhanced features, including but not limited to: - Lease document summarization and analysis - Expense categorization and classification - Tax suggestion and optimization recommendations - Maintenance request classification and prioritization - Document OCR (Optical Character Recognition) and data extraction - Financial insights and analytics - Predictive maintenance alerts - Automated report generation

AI Disclaimer and Limitations:

AI-Generated Information May Contain Errors: - AI-generated information, suggestions, classifications, and outputs may be inaccurate, incomplete, or incorrect - AI models are not perfect and may produce unexpected or erroneous results - AI outputs should be treated as suggestions only, not as definitive or authoritative

User Responsibility for AI Outputs: - You are solely responsible for reviewing, verifying, and validating all AI-generated outputs - You must independently verify all AI suggestions, classifications, and recommendations - You should not rely solely on AI outputs for important decisions - You must review all AI-extracted data for accuracy before use

No Guarantee of AI Accuracy: - We make no warranties or guarantees regarding the accuracy, completeness, or reliability of AI features - AI models may produce different results over time as they are updated or retrained - AI features are provided "as is" without any warranty

Professional Review Required: - AI outputs do not constitute professional advice (legal, tax, financial, or otherwise) - You should consult with qualified professionals before relying on AI-generated information - AI tax suggestions must be reviewed by a licensed tax professional - AI lease analysis does not replace legal review by an attorney

4.1 Account Creation

To use the Service, you must create an Account by providing accurate, complete, and current information, including: - Full legal name - Valid email address - Secure password - Phone number (if opting in to SMS notifications) - Payment information (for paid subscriptions) - Additional information as required for your User role

4.2 Account Requirements

You represent and warrant that: - All information you provide is accurate, complete, and current - You are at least 18 years of age - You are legally capable of entering into binding contracts - You have the legal authority to bind any entity on whose behalf you are acting - You will maintain the accuracy of your Account information - You will not create an Account for anyone other than yourself without permission

4.3 Account Security

You are responsible for: - Maintaining the confidentiality of your Account credentials - All activities that occur under your Account - Immediately notifying us of any unauthorized access or security breach - Using a strong, unique password - Logging out after each session, especially on shared devices

You agree not to: - Share your Account credentials with any third party - Allow any third party to access your Account - Create multiple Accounts for the same individual or entity - Use another User's Account without permission

4.4 Account Verification

We reserve the right to verify your identity and Account information at any time. You agree to provide additional documentation or information as requested for verification purposes. Failure to provide requested verification may result in Account suspension or termination.

5.1 Property Manager Responsibilities

If you are a Property Manager, you agree to: - Comply with all applicable federal, state, and local laws, including Fair Housing laws - Provide accurate property and lease information - Maintain current and accurate tenant information - Process tenant payments in accordance with lease agreements - Respond to tenant maintenance requests in a timely manner - Maintain proper documentation for all properties and tenants - Ensure all lease agreements are legally valid and enforceable - Comply with all landlord-tenant laws and regulations - Not discriminate against tenants based on protected characteristics - Use the Service only for legitimate property management purposes

Fair Housing Compliance: Property Managers specifically agree NOT to use PlaceDock for: - Discriminatory advertising or property listings - Tenant screening that violates Fair Housing laws - Communications containing prohibited discriminatory language - Discriminatory tenant selection or rejection - Discriminatory terms, conditions, or privileges of rental - Harassment or intimidation of tenants based on protected characteristics - Retaliation against tenants who exercise Fair Housing rights

Protected Characteristics: You may not discriminate based on: - Race or color - National origin - Religion - Sex (including sexual orientation and gender identity) - Familial status (including children under 18 and pregnancy) - Disability or handicap - Any other characteristics protected by federal, state, or local law

Enforcement: - PlaceDock may suspend or terminate Accounts that violate Fair Housing laws - We may report suspected Fair Housing violations to appropriate authorities - We reserve the right to remove discriminatory content or listings - Violations may result in immediate Account termination without refund

5.2 Tenant Responsibilities

If you are a Tenant, you agree to: - Provide accurate personal and contact information - Make rent payments on time in accordance with your lease agreement - Report maintenance issues promptly - Comply with all terms of your lease agreement - Use the Service only for legitimate tenant purposes - Communicate respectfully with Property Managers and Vendors - Maintain the confidentiality of your Account credentials

5.3 Investor Responsibilities

If you are an Investor, you agree to: - Provide accurate ownership and investment information - Verify all financial calculations and reports with qualified professionals - Comply with all applicable tax laws and reporting requirements - Not rely solely on Platform calculations for tax or investment decisions - Use the Service only for legitimate investment management purposes

5.4 Vendor Responsibilities

If you are a Vendor, you agree to: - Provide accurate business and licensing information - Maintain all required licenses, insurance, and certifications - Perform services in a professional and timely manner - Comply with all applicable laws and regulations - Provide accurate invoices and payment information - Use the Service only for legitimate business purposes - Communicate professionally with Property Managers and Tenants

6.1 PlaceDock is Not a Party to Transactions

IMPORTANT: PlaceDock is a technology platform that facilitates connections and transactions between Users. PlaceDock is not a party to any agreements, transactions, or relationships between Users, including but not limited to: - Lease agreements between Property Managers and Tenants - Service agreements between Property Managers and Vendors - Investment agreements or arrangements - Payment transactions between Users

6.2 No Agency Relationship

PlaceDock does not act as an agent, representative, or fiduciary for any User. We do not: - Represent Property Managers, Tenants, Investors, or Vendors - Negotiate or mediate disputes between Users - Guarantee the performance of any User - Verify the accuracy of information provided by Users - Endorse or recommend any User, property, or service

6.3 User-to-User Disputes

You agree that PlaceDock is not responsible for disputes between Users. Any disputes arising between Users must be resolved directly between the parties involved. PlaceDock may, at its sole discretion, provide information or assistance, but is under no obligation to do so.

6.4 No Guarantees

PlaceDock does not guarantee: - The quality, safety, or legality of properties listed on the Platform - The accuracy of information provided by Users - The performance or conduct of any User - The successful completion of any transaction - The availability or reliability of the Service - That Tenants will pay rent on time - That Property Managers will fulfill their obligations - That Vendors will perform services satisfactorily

6.5 Tenant Screening Disclaimer

If PlaceDock integrates with third-party tenant screening services (such as background check providers, credit bureaus like TransUnion or Experian, or screening services like Checkr), the following applies:

Third-Party Screening Information: - All screening information is provided by third-party screening services, not PlaceDock - PlaceDock does not conduct background checks, credit checks, or tenant screening - We make no representations or warranties regarding the accuracy, completeness, or reliability of screening information - Screening reports may contain errors, omissions, or outdated information

User Responsibility: - You are solely responsible for verifying screening information - You must comply with the Fair Credit Reporting Act (FCRA) and all applicable screening laws - You must provide required adverse action notices if you deny an applicant based on screening information - You are responsible for obtaining proper consent before conducting screening - You must use screening information only for lawful purposes

No Liability: - PlaceDock is not liable for errors in screening reports - PlaceDock is not liable for decisions made based on screening information - PlaceDock is not liable for violations of screening laws by Users

6.6 Maintenance and Emergency Liability

PlaceDock is Not Responsible for Maintenance: PlaceDock provides tools to track and manage maintenance requests but is not responsible for: - Performing maintenance or repairs - Responding to maintenance requests - Emergency maintenance situations - Property conditions or safety issues - Habitability of rental properties

Emergency Situations: The Service should NOT be relied upon for emergency maintenance situations, including but not limited to: - Burst pipes or flooding - Fire or smoke - Gas leaks - Electrical hazards - Structural damage - Carbon monoxide or other hazardous conditions - Mold or environmental hazards - Security breaches or break-ins - HVAC failures in extreme weather - Any situation requiring immediate attention

Emergency Response: - For emergencies, contact emergency services (911) or appropriate emergency maintenance providers directly - Do not rely on the Service's maintenance request system for emergencies - Property Managers are solely responsible for emergency response procedures - PlaceDock is not liable for delays in maintenance request notifications or responses

Maintenance Request Limitations: - Submitting a maintenance request through the Service does not guarantee a response or resolution - Property Managers are solely responsible for responding to and resolving maintenance issues - PlaceDock does not monitor, verify, or enforce maintenance request responses - We are not liable if Property Managers fail to respond to or resolve maintenance issues

7.1 Subscription Plans

Access to the Service requires a paid Subscription. Subscription plans and pricing are available on our website at https://placedock.com/pricing. We offer various Subscription tiers with different features and pricing.

7.2 Billing and Payment

By subscribing to the Service, you agree to: - Pay all Subscription fees in accordance with your selected plan - Provide valid payment information - Authorize us to charge your payment method on a recurring basis - Pay all applicable taxes - Update your payment information if it changes

7.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You will be charged the then-current Subscription fee for the renewal period.

7.4 Price Changes

We reserve the right to change Subscription fees at any time. Price changes will be communicated to you at least 30 days before the effective date. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

7.5 Late Payments

If payment is not received or cannot be charged to your payment method, we may: - Suspend or restrict access to your Account - Charge late fees as permitted by law - Terminate your Account - Pursue collection of outstanding amounts

7.6 No Refunds

Subscription fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your Subscription, you will retain access to the Service until the end of your current billing period, but no refund will be provided for the unused portion.

8.1 Payment Processing Features

The Service includes Payment Processing Services that enable Users to send and receive payments for rent, security deposits, fees, and other property-related transactions.

Payment Processing Provider: Payment Processing Services are provided exclusively through Stripe, Inc., a third-party payment processor. PlaceDock never takes possession of, holds, or has custody of customer funds at any time.

Stripe's Role and Responsibilities: All of the following payment-related functions are managed exclusively by Stripe, not PlaceDock: - Payment processing and authorization - Fund custody and holding - Know Your Customer (KYC) verification - Anti-Money Laundering (AML) compliance and verification - Payout processing and disbursement - Payment holds and reserves - Fraud detection and prevention - Payment disputes and chargebacks - Refund processing - Currency conversion - PCI DSS compliance - Bank account and card verification

PlaceDock's Limited Role: PlaceDock acts solely as a technology platform that: - Facilitates connections between Users and Stripe - Provides a user interface for payment initiation - Displays payment status and history - Sends payment notifications

No Financial Institution: PlaceDock is not a bank, money transmitter, payment processor, or financial institution. We do not provide financial services. All financial services are provided by Stripe.

PlaceDock is Not an Escrow Agent: - PlaceDock is not an escrow agent - PlaceDock does not hold funds in trust - PlaceDock does not act as a fiduciary with respect to any funds - Payments are transmitted directly through Stripe's payment infrastructure - All funds are held and managed by Stripe, not PlaceDock - PlaceDock has no control over, custody of, or access to customer funds at any time

Payment Disputes: - Payment disputes are between Users and Stripe, not PlaceDock - PlaceDock is not a party to payment transactions - PlaceDock is not liable for payment disputes, chargebacks, or refund issues

8.2 Fraud Prevention and Payment Security

Fraud Detection and Prevention: To protect the integrity of the payment system and comply with financial regulations, PlaceDock and Stripe may take the following actions:

Payment Holds and Delays: - We may delay payouts pending verification or investigation - We may freeze payments if suspicious activity is detected - We may hold funds to cover potential chargebacks or disputes - Holds may last until verification is completed or disputes are resolved

Identity Verification: - We may request additional identification documents - We may require additional documentation to verify transactions - We may require proof of business legitimacy or property ownership - Failure to provide requested documentation may result in payment holds or account suspension

Transaction Restrictions: - We may reject transactions that appear suspicious or high-risk - We may limit transaction amounts or frequency - We may restrict payments to or from certain parties - We may terminate payment processing capabilities for high-risk accounts

Reporting Suspicious Activity: - We may report suspicious activity to financial institutions, payment processors, and law enforcement - We may report potential fraud, money laundering, or other illegal activity - We are required to comply with anti-money laundering (AML) regulations - We may cooperate with investigations by authorities

User Cooperation: You agree to: - Respond promptly to verification requests - Provide accurate and truthful information - Cooperate with fraud investigations - Not engage in fraudulent or suspicious transactions - Not use the Service for money laundering or illegal purposes

No Liability for Fraud Prevention: - We are not liable for payment delays due to fraud prevention measures - We are not liable for account suspension or termination due to suspected fraud - We are not liable for losses resulting from fraudulent transactions by other Users

8.3 Payment Processor Terms

By using Payment Processing Services, you agree to comply with the terms and conditions of our third-party payment processors, including Stripe's Services Agreement and Connected Account Agreement. These third-party terms are incorporated into these Terms by reference.

8.4 Payment Processing Authorization

By using Payment Processing Services, you authorize: - PlaceDock to facilitate payments on your behalf - Our payment processors to hold, receive, and disburse funds - Charges to your designated payment method - Debits and credits to your connected bank account

8.5 Payment Methods

We accept the following payment methods: - Credit cards (Visa, Mastercard, American Express, Discover) - Debit cards - ACH bank transfers - Other payment methods as made available

8.6 Payment Processing Restrictions

You agree not to use Payment Processing Services for: - Illegal transactions or activities - Fraudulent or unauthorized transactions - Transactions that violate the terms of our payment processors - Transactions that violate applicable laws or regulations

8.7 Payment Holds and Reserves

We or our payment processors may hold or reserve funds in certain circumstances, including: - High-risk transactions - Suspected fraud or unauthorized activity - Chargebacks or disputes - Compliance with legal requirements - Account verification

8.8 Failed Payments

If a payment fails for any reason, we may: - Retry the payment - Notify the relevant parties - Suspend Payment Processing Services - Charge fees for failed payments as permitted by law

8.9 Tax Reporting

For Payment Processing Services, we may be required to collect tax information and report payments to tax authorities. You agree to provide accurate tax information, including: - Tax identification number (SSN, EIN, or ITIN) - W-9 or W-8 forms as applicable - Other tax documentation as required

We may issue Form 1099-K or other tax forms as required by law.

9.1 Transaction Fees

In addition to Subscription fees, we charge transaction fees for Payment Processing Services. Transaction fees are calculated as a percentage of the transaction amount plus a fixed fee per transaction.

Current transaction fee structure is available at https://placedock.com/pricing.

9.2 Fee Allocation

Transaction fees may be paid by: - The Property Manager - The Tenant - Split between parties - As configured in Account settings

9.3 Fee Changes

We reserve the right to change transaction fees at any time. Fee changes will be communicated at least 30 days before the effective date.

9.4 Additional Fees

Additional fees may apply for: - Failed or returned payments - Chargebacks and disputes - Expedited transfers - Premium features or services - International transactions - Currency conversion

10.1 Transaction Refunds

Refunds for Transactions processed through Payment Processing Services are subject to the following:

Property Manager-Initiated Refunds: - Property Managers may issue refunds to Tenants through the Platform - Refunds are processed through the original payment method - Transaction fees are not refunded unless required by law - Refunds may take 5-10 business days to process

Tenant-Requested Refunds: - Tenants must request refunds directly from Property Managers - PlaceDock does not mediate refund disputes between Users - Tenants may dispute charges with their payment provider

10.2 Subscription Refunds

Subscription fees are generally non-refundable. However, we may provide refunds in the following circumstances: - Service outage lasting more than 72 consecutive hours - Billing errors or duplicate charges - Cancellation within 14 days of initial signup (first-time subscribers only) - As required by applicable law

10.3 Chargebacks

Chargebacks occur when a User disputes a charge with their payment provider. You agree that: - Chargebacks may result in Account suspension or termination - You are responsible for chargeback fees (typically $15-25 per chargeback) - Excessive chargebacks may result in permanent Account termination - You will work with us to resolve disputes before initiating chargebacks

Property Managers are responsible for: - Responding to chargeback notifications - Providing evidence to dispute invalid chargebacks - Refunding legitimate disputes promptly

10.4 Chargeback Liability

If a chargeback is filed against a Transaction: - The Property Manager is liable for the chargeback amount - We may debit the chargeback amount from the Property Manager's account - We may hold funds or require reserves to cover potential chargebacks - Repeated chargebacks may result in Account termination

11.1 SMS Notification Consent

By opting in to receive SMS notifications, you provide express written consent to receive text messages from PlaceDock at the phone number you provide. SMS notifications may include: - Rent payment reminders - Lease expiration alerts - Maintenance task notifications - Compliance reminders - Account security alerts - Service updates and announcements

11.2 Opt-In Requirements

To receive SMS notifications, you must: - Provide a valid mobile phone number - Expressly consent through the registration form or Account settings - Confirm your consent via confirmation message - Be at least 18 years of age

11.3 Opt-Out Procedures

You may opt out of SMS notifications at any time by: - Replying "STOP" to any SMS message from us - Disabling SMS notifications in your Account settings - Contacting support@placedock.com

Upon opting out, you will receive a confirmation message and will no longer receive SMS notifications.

11.4 Message Frequency

Message frequency varies based on your activity and notification preferences. You may receive multiple messages per day depending on your portfolio activity and selected notification types. You can control message frequency by adjusting your notification preferences in Account settings.

11.5 Cost and Charges

PlaceDock does not charge additional fees for SMS notifications. However: - Standard message and data rates may apply from your mobile carrier - You are responsible for any charges from your mobile carrier - Check with your mobile carrier for details about your SMS plan

11.6 Message Delivery

We cannot guarantee delivery of SMS messages due to factors outside our control, including: - Mobile carrier network issues - Device settings and compatibility - Phone number changes or deactivation - Spam filters or blocking

If you do not receive expected messages, check your device settings and contact support@placedock.com.

11.7 SMS Privacy and Data

Your phone number is: - Used solely for SMS notifications as described in these Terms - Protected under our Privacy Policy - Not sold or shared with third parties for marketing purposes - Stored securely in accordance with our data security practices

11.8 TCPA Compliance

SMS notifications are sent in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable laws and regulations. By providing your phone number and consenting to SMS notifications, you certify that you are the subscriber or authorized user of the phone number provided.

12.1 Prohibited Uses

You agree NOT to use the Service for any unlawful purpose or in violation of these Terms. Prohibited uses include, but are not limited to:

Illegal Activities: - Any illegal purpose or activity - Violating any federal, state, local, or international law - Facilitating illegal transactions or activities - Money laundering or terrorist financing

Fraud and Misrepresentation: - Providing false, inaccurate, or misleading information - Impersonating any person or entity - Misrepresenting your identity, affiliation, or authority - Creating fake or fraudulent Accounts - Engaging in fraudulent transactions

Discrimination and Harassment: - Discriminating against any person based on race, color, religion, national origin, sex, familial status, disability, or other protected characteristics - Violating Fair Housing laws or regulations - Harassing, threatening, or abusing other Users - Posting offensive, defamatory, or inappropriate Content

Security and System Integrity: - Attempting to gain unauthorized access to the Service or other Accounts - Interfering with or disrupting the Service or servers - Uploading viruses, malware, or other malicious code - Reverse engineering, decompiling, or disassembling the Service - Using automated systems (bots, scrapers) without permission - Overloading or attempting to disable the Service

Intellectual Property Violations: - Infringing on intellectual property rights of PlaceDock or third parties - Copying, modifying, or distributing the Service or Content without permission - Removing or modifying proprietary notices or labels

Misuse of Payment Services: - Processing fraudulent or unauthorized payments - Facilitating chargebacks or payment disputes in bad faith - Using Payment Processing Services for prohibited transactions - Structuring transactions to avoid fees or reporting requirements

Privacy Violations: - Collecting or harvesting information about other Users without permission - Sharing other Users' Personal Data without consent - Violating the privacy rights of others

Spam and Unsolicited Communications: - Sending spam or unsolicited communications through the Service - Using the Service for marketing purposes without permission - Abusing communication features

12.2 Consequences of Violations

Violation of this Acceptable Use Policy may result in: - Warning or notice of violation - Temporary suspension of Account - Permanent termination of Account - Removal of Content - Legal action and liability for damages - Reporting to law enforcement authorities

12.3 Reporting Violations

If you become aware of any violations of this Acceptable Use Policy, please report them to support@placedock.com.

13.1 PlaceDock Ownership

The Service and its original content, features, functionality, and all related intellectual property are owned by PlaceDock LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

This includes, but is not limited to: - Software code and architecture - User interface and design - Logos, trademarks, and branding - Documentation and help materials - Proprietary algorithms and processes

13.2 Limited License to Users

Subject to your compliance with these Terms, PlaceDock grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

This license does NOT permit you to: - Copy, modify, or create derivative works of the Service - Distribute, sell, lease, or sublicense the Service - Reverse engineer or attempt to extract source code - Remove or modify any proprietary notices - Use the Service for any commercial purpose not expressly permitted - Frame or mirror any part of the Service

13.3 Trademark Usage

PlaceDock®, the PlaceDock logo, and other PlaceDock trademarks, service marks, graphics, and logos are trademarks of PlaceDock LLC. You may not use PlaceDock trademarks without our prior written permission.

13.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant PlaceDock a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

14.1 Copyright Infringement Policy

PlaceDock respects the intellectual property rights of others and expects Users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), we will respond promptly to claims of copyright infringement committed using the Service.

14.2 DMCA Notice Procedure

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Service, you may notify our designated Copyright Agent by providing the following information in writing:

Required Information for DMCA Notice: 1. A physical or electronic signature of the copyright owner or person authorized to act on their behalf 2. Identification of the copyrighted work claimed to have been infringed (or, if multiple works, a representative list) 3. Identification of the material that is claimed to be infringing, with sufficient detail to locate it on the Service (including URLs if applicable) 4. Your contact information, including address, telephone number, and email address 5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law 6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Designated Copyright Agent: PlaceDock LLC Attention: DMCA Copyright Agent Email: dmca@placedock.com Address: [To be provided]

14.3 Counter-Notice Procedure

If you believe that material you posted was removed or access to it was disabled by mistake or misidentification, you may file a counter-notice with our Copyright Agent by providing the following information in writing:

Required Information for Counter-Notice: 1. Your physical or electronic signature 2. Identification of the material that has been removed or disabled, and the location where it appeared before removal 3. A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification 4. Your name, address, telephone number, and email address 5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or Delaware if outside the United States) 6. A statement that you will accept service of process from the person who provided the original DMCA notice or an agent of such person

14.4 Repeat Infringer Policy

PlaceDock maintains a policy of terminating, in appropriate circumstances, the Accounts of Users who are repeat copyright infringers.

We will: - Terminate Accounts of Users who repeatedly infringe copyrights - Remove Content that repeatedly infringes copyrights - Disable access for Users with multiple DMCA violations

What Constitutes a Repeat Infringer: - Multiple valid DMCA notices against the same User - Pattern of uploading infringing content - Failure to respond to DMCA notices appropriately

14.5 False Claims

Warning: Under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing, or that material was removed or disabled by mistake or misidentification, may be subject to liability for damages, including costs and attorneys' fees.

14.6 No Obligation to Monitor

PlaceDock has no obligation to monitor Content for copyright infringement. We do not pre-screen User Content. However, we reserve the right to investigate and take appropriate action when we become aware of potential infringement.

14.7 Safe Harbor Compliance

This DMCA Policy is intended to comply with the safe harbor provisions of the DMCA (17 U.S.C. § 512). PlaceDock qualifies as a service provider under the DMCA and is entitled to the protections afforded by the safe harbor provisions.

15.1 User Content Ownership

You retain all ownership rights to Content you upload, submit, or transmit through the Service ("User Content"). PlaceDock does not claim ownership of your User Content.

15.2 License to PlaceDock

By uploading or submitting User Content, you grant PlaceDock a limited, non-exclusive, worldwide, royalty-free license to: - Use, store, process, and display your User Content - Cache, reproduce, and transmit your User Content - Create technical copies for backup, CDN distribution, and service delivery - Provide the Service to you and other Users - Backup and secure your User Content - Comply with legal obligations

Technical Operations: This license includes the right to make technical copies of your User Content as necessary for: - Content delivery network (CDN) distribution - Caching and performance optimization - Database replication and backups - Disaster recovery procedures - Service infrastructure operations

This license exists solely for the purpose of operating and providing the Service and terminates when you delete your User Content or Account, subject to reasonable retention periods.

15.3 User Content Responsibilities

You are solely responsible for your User Content and represent and warrant that: - You own or have the necessary rights to your User Content - Your User Content does not violate any laws or third-party rights - Your User Content is accurate and not misleading - Your User Content does not contain viruses or malicious code

15.4 Prohibited Content

You agree not to upload, post, or transmit User Content that: - Is illegal, fraudulent, or violates any laws - Infringes on intellectual property or privacy rights - Contains viruses, malware, or harmful code - Is defamatory, obscene, or offensive - Violates these Terms or our Acceptable Use Policy

15.5 Content Monitoring and Removal

PlaceDock may, but has no obligation to: - Monitor User Content for violations - Remove or disable access to User Content that violates these Terms - Investigate suspected violations - Report violations to law enforcement

We do not pre-screen User Content and are not responsible for User Content posted by Users.

15.6 AI-Generated Content Ownership

For Content Generated by AI Features:

User Owns Input: - You retain all ownership rights to data, prompts, and information you provide to AI features

User Owns Output: - You own AI-generated outputs to the extent permitted by applicable law - Ownership is subject to limitations imposed by AI model providers and applicable law

PlaceDock's Use of AI Data: - We may use anonymized and aggregated AI prompts and outputs to improve AI services - We will not use your specific, identifiable data for AI training without your consent - Anonymization removes all personally identifiable information

No Warranty on AI Outputs: - AI-generated content is provided "as is" without warranty - You are responsible for reviewing and verifying all AI-generated content before use

15.7 Data Portability

You have the right to export your User Content at any time through the Service's export features.

Data Export Availability: - Data exports are available at any time while your Account is active - Data exports are available for 30 days following Account termination or cancellation - After 30 days post-termination, data may no longer be available for export - We recommend exporting your data before terminating your Account

Upon request, we will provide your User Content in a portable format, subject to technical limitations.

16.1 Privacy Policy

Your privacy is important to us. Our collection, use, storage, and protection of your Personal Data is governed by our Privacy Policy, available at https://placedock.com/privacy, which is incorporated into these Terms by reference.

16.2 Consent to Data Processing

By using the Service, you consent to: - Collection and use of your information as described in our Privacy Policy - Storage of your data on servers operated by us or our cloud service providers, primarily located in the United States - Processing of your data as necessary to provide the Service - Sharing of data with third-party service providers as described in our Privacy Policy

16.3 Data Subject Rights

You have the right to: - Access your Personal Data - Request correction of inaccurate Personal Data - Request deletion of your Personal Data (subject to legal retention requirements) - Object to processing of your Personal Data - Request restriction of processing - Data portability - Withdraw consent at any time

To exercise these rights, contact support@placedock.com.

16.4 Data Retention

We retain your Personal Data for as long as necessary to: - Provide the Service to you - Comply with legal obligations - Resolve disputes - Enforce our agreements

Specific Retention Periods:

Active Accounts: - Personal Data and User Content are retained for the duration of your active Account

Deleted Accounts: - After Account deletion or termination, your data is retained for 90 days in our production systems - During this 90-day period, you may contact us to restore your Account - After 90 days, data is permanently deleted from production systems

Backup Retention: - Backup copies of deleted data are retained for 180 days for disaster recovery purposes - Backup data is automatically purged after 180 days - Backup data cannot be selectively deleted or restored

Payment and Financial Records: - Payment transaction records are retained for 7 years as required by tax and financial regulations - This includes payment history, invoices, receipts, and transaction details - Financial records may be retained longer if required by law or ongoing legal proceedings

Legal and Compliance Records: - Records required for legal compliance, tax purposes, or ongoing disputes are retained as required by applicable law - This may include records related to disputes, investigations, or regulatory requirements

Anonymized Data: - We may retain anonymized or aggregated data indefinitely for analytics, research, and service improvement - Anonymized data cannot be used to identify individual Users

User-Requested Deletion: - You may request deletion of your Personal Data at any time by contacting support@placedock.com - We will delete your data within 30 days of your request, subject to legal retention requirements - Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance)

16.5 Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect Personal Data from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at support@placedock.com.

17.1 Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your data, including: - Encryption of data in transit using TLS 1.2 or higher - Encryption of data at rest - Regular security updates and patches - Access controls and authentication mechanisms - Secure password requirements - Regular security audits and assessments - Automated backups and disaster recovery procedures - Employee security training

17.2 No Absolute Security

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You acknowledge and accept the inherent security risks of using the Internet and electronic systems.

17.3 User Security Responsibilities

You are responsible for: - Using strong, unique passwords - Keeping your Account credentials confidential - Enabling two-factor authentication if available - Logging out after each session - Monitoring your Account for unauthorized activity - Immediately reporting any security breaches or unauthorized access

17.4 Security Breach Notification

In the event of a data breach that affects your Personal Data, we will notify you in accordance with applicable law, typically within 72 hours of discovering the breach.

17.5 Security Research and Responsible Disclosure

Responsible Disclosure Encouraged: PlaceDock welcomes responsible security research and vulnerability disclosure. If you discover a security vulnerability, we encourage you to report it to us responsibly.

Reporting Security Vulnerabilities: - Email security issues to: security@placedock.com - Provide detailed information about the vulnerability - Allow reasonable time for us to investigate and address the issue before public disclosure - Do not publicly disclose the vulnerability until we have had an opportunity to address it

Responsible Disclosure Guidelines: You agree to: - Report vulnerabilities promptly and in good faith - Not publicly disclose vulnerabilities before notification and reasonable remediation time - Not exploit vulnerabilities beyond what is necessary to demonstrate the issue - Not access, modify, or delete data belonging to other Users - Not perform testing that degrades Service performance or availability - Comply with all applicable laws

What We Will Do: - Acknowledge receipt of your report promptly - Investigate the reported vulnerability - Keep you informed of our progress - Credit you for the discovery (if desired and appropriate)

Important Limitations: - No Bug Bounty Program: PlaceDock does not currently operate a bug bounty program. We do not provide financial rewards for vulnerability reports. - No Authorization for Attacks: This policy does not authorize you to attack, penetrate, or test production systems without prior written permission. - No Guarantee of Response Time: While we strive to respond promptly, we do not guarantee specific response times. - No Waiver of Rights: This policy does not waive any of PlaceDock's legal rights.

Prohibited Activities: - Automated vulnerability scanning without prior authorization - Denial of service testing - Social engineering of employees or Users - Physical security testing - Testing third-party services (test only PlaceDock-controlled systems)

18.1 Export Control Laws

The Service and related technology may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce.

You represent and warrant that: - You are not located in, or a resident or national of, any country subject to U.S. government embargo or sanctions - You are not listed on any U.S. government list of prohibited or restricted parties - You will not use the Service in violation of any U.S. export laws or regulations

18.2 OFAC and Sanctions Compliance

You may not use PlaceDock if you are: - Located in, or acting on behalf of, any country or territory subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine) - Identified on the U.S. Department of Treasury's Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List - Identified on any other U.S. government restricted or prohibited parties list - Owned or controlled by, or acting on behalf of, any such person or entity

Sanctioned Countries and Persons: The Service is not available to: - Persons or entities in countries subject to U.S. sanctions - Persons or entities on OFAC sanctions lists - Persons or entities on the U.S. Department of Commerce Denied Persons List or Entity List - Persons or entities on the U.S. Department of State Debarred List

18.3 Compliance Obligations

You agree to: - Comply with all applicable export control and sanctions laws - Not use the Service to facilitate transactions involving sanctioned persons or countries - Immediately notify us if you become subject to sanctions or export restrictions - Provide information as requested for sanctions screening and compliance

18.4 Termination for Violations

We reserve the right to immediately suspend or terminate your Account if: - You violate export control or sanctions laws - You become subject to sanctions or export restrictions - We are required to do so by law or government authority - Continuing to provide Service would violate applicable law

19.1 Beta Features

PlaceDock may offer certain features, functionality, or services that are designated as "Beta," "Alpha," "Preview," "Experimental," "Early Access," or similar designations (collectively, "Beta Features").

Beta Features Characteristics: - May be incomplete, untested, or unstable - May contain bugs, errors, or defects - May not function as intended - May be changed, modified, or discontinued at any time without notice - May never be released as generally available features

19.2 Beta Features Disclaimers

NO WARRANTY FOR BETA FEATURES: Beta Features are provided "AS IS" with all faults and without warranty of any kind. All warranties, express or implied, are specifically disclaimed for Beta Features.

NO SERVICE LEVEL AGREEMENT: - Beta Features are not subject to any service level agreements (SLAs) - We do not guarantee availability, uptime, or performance of Beta Features - Beta Features may be unavailable or interrupted at any time

NO SUPPORT OBLIGATIONS: - We have no obligation to provide support for Beta Features - Support may be limited or unavailable - We may discontinue support at any time

19.3 Beta Features Terms

By using Beta Features, you acknowledge and agree that: - Beta Features may change or disappear without notice - Data created or processed by Beta Features may be lost or become inaccessible - Beta Features may not be suitable for production use - You use Beta Features at your own risk - We are not liable for any issues arising from Beta Features

Feedback on Beta Features: We encourage feedback on Beta Features. Any feedback you provide may be used by PlaceDock without obligation to you.

19.4 Data and Beta Features

Data Loss Risk: - Beta Features may result in data loss, corruption, or inaccessibility - You should not rely on Beta Features for critical data or operations - You should maintain backups of all data used with Beta Features

Migration: - If a Beta Feature is discontinued, we may not provide data migration tools - You are responsible for exporting data before Beta Feature discontinuation

20.1 API Access

If PlaceDock provides application programming interfaces (APIs) for accessing the Service, your use of the APIs is subject to these Terms and any additional API-specific terms or documentation.

20.2 API Usage Restrictions

You agree NOT to:

Excessive Usage: - Make excessive API requests that burden or degrade Service performance - Circumvent or attempt to circumvent rate limits or usage quotas - Use the API in a manner that causes Service disruption or degradation

Unauthorized Access: - Scrape, crawl, or systematically extract data from the Service without authorization - Use the API to access data or functionality not intended for API access - Reverse engineer, decompile, or disassemble the API or Service - Attempt to discover source code, algorithms, or trade secrets

Credential Security: - Share API credentials, keys, or tokens with unauthorized parties - Use another User's API credentials - Fail to secure API credentials appropriately - Continue using compromised credentials after becoming aware of compromise

Prohibited Uses: - Use the API for any illegal purpose or in violation of these Terms - Use the API to compete with PlaceDock or create a substitute service - Resell, redistribute, or sublicense API access without authorization - Use the API to send spam or unsolicited communications

20.3 Rate Limits and Quotas

Rate Limits: - We may impose rate limits on API requests - Rate limits may be changed at any time without notice - Exceeding rate limits may result in temporary or permanent API access suspension

Usage Quotas: - Your API usage may be subject to quotas based on your Subscription plan - Exceeding quotas may result in additional charges or access restrictions

20.4 API Changes and Deprecation

API Modifications: - We may modify, update, or deprecate APIs at any time - We will attempt to provide reasonable notice of breaking changes - We are not liable for issues arising from API changes

API Deprecation: - Deprecated APIs may be removed after a reasonable notice period - You are responsible for updating your integrations to use current APIs

20.5 API Monitoring and Enforcement

We may: - Monitor API usage for compliance with these Terms - Suspend or terminate API access for violations - Implement technical measures to enforce rate limits and restrictions - Require additional authentication or verification for API access

21.1 Third-Party Service Providers

The Service integrates with and relies on third-party service providers, including but not limited to: - Stripe, Inc. (payment processing) - Amazon Web Services (hosting and infrastructure) - SMS gateway providers (text messaging) - Email service providers - Analytics and monitoring services

21.2 Third-Party Terms

Your use of third-party services through the Platform is subject to the terms and conditions of those third-party providers. You agree to comply with all applicable third-party terms.

21.3 Third-Party Links

The Service may contain links to third-party websites, applications, or services. PlaceDock is not responsible for: - The content, accuracy, or practices of third-party sites - Your interactions with third-party sites - Privacy practices of third-party sites - Products or services offered by third parties

We do not endorse or make any representations about third-party sites.

21.4 No Liability for Third Parties

PlaceDock is not liable for any damages or losses arising from: - Third-party service failures or interruptions - Third-party data breaches or security incidents - Third-party terms, policies, or practices - Your use of third-party services

22.1 IMPORTANT: READ CAREFULLY

THE SERVICE IS PROVIDED FOR INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL, TAX, ACCOUNTING, FINANCIAL, OR OTHER PROFESSIONAL ADVICE.

22.2 No Professional Advice

PlaceDock and its employees, contractors, and agents are not: - Attorneys or legal advisors - Certified Public Accountants or tax professionals - Financial advisors or investment professionals - Real estate brokers or agents - Licensed property managers (unless separately licensed)

Nothing in the Service constitutes professional advice. You should consult with qualified professionals for: - Legal advice and contract review - Tax planning and preparation - Financial and investment advice - Compliance with landlord-tenant laws - Fair Housing compliance - Any other professional matters

22.3 No Guarantees on Calculations

While we strive for accuracy, we make no representation or warranty regarding the accuracy, completeness, or reliability of: - Financial calculations or reports - Tax summaries or categorizations - Expense tracking or categorization - Investment return calculations - Any other data, calculations, or reports generated by the Service

All calculations, reports, and data should be verified by qualified professionals before use for tax filing, financial reporting, or decision-making purposes.

22.4 Tax Reporting and Accounting Disclaimers

PlaceDock Does Not Prepare Tax Returns: - PlaceDock is not a tax preparation service - We do not prepare, file, or submit tax returns on your behalf - We do not provide tax preparation or tax filing services - You are solely responsible for preparing and filing your own tax returns

No Certification of Tax Information: - PlaceDock does not certify, validate, or guarantee expense classifications - We do not certify income or expense amounts for tax purposes - We do not verify the tax-deductibility of expenses - Tax categories and classifications are suggestions only

Tax Reports Are Informational Only: - Generated tax reports (including Schedule E reports) are for informational purposes only - Reports are not official tax documents or IRS forms - Reports should be reviewed and verified by a licensed tax professional - We are not responsible for errors in tax reports or calculations

Rental Accounting Disclaimer: - Accounting reports and calculations may not conform to Generally Accepted Accounting Principles (GAAP) - Financial reports are simplified and may not reflect all accounting complexities - Reports may differ from professional accounting software or CPA-prepared statements - You should consult with licensed accountants or CPAs for official financial statements

User Tax Responsibilities: You are solely responsible for: - Determining the correct tax treatment of income and expenses - Properly categorizing expenses for tax purposes - Maintaining adequate documentation for tax deductions - Filing accurate and timely tax returns - Paying all applicable taxes - Consulting with qualified tax professionals - Complying with all IRS and state tax requirements

No Liability for Tax Issues: PlaceDock is not liable for: - Tax penalties, interest, or fines - Incorrect expense categorizations or classifications - Errors in tax calculations or reports - Missed deductions or tax-saving opportunities - IRS audits or tax disputes - State or local tax compliance issues

22.5 User Responsibility

You are solely responsible for: - Compliance with all applicable federal, state, and local laws - Accuracy of data you enter into the Service - Verification of all calculations, reports, and data - Consulting with qualified professionals for legal, tax, and financial matters - Proper categorization of expenses and transactions - Meeting all tax filing deadlines and requirements - Compliance with Fair Housing laws and regulations - Compliance with landlord-tenant laws - Ensuring lease agreements are legally valid - Verifying tenant information and screening - Maintaining required insurance and licenses - All decisions made based on information from the Service

22.6 No Warranty - AS IS and AS AVAILABLE

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: - WARRANTIES OF MERCHANTABILITY - FITNESS FOR A PARTICULAR PURPOSE - NON-INFRINGEMENT - ACCURACY OR RELIABILITY - UNINTERRUPTED OR ERROR-FREE OPERATION - SECURITY OR FREEDOM FROM VIRUSES

WE DO NOT WARRANT THAT: - The Service will meet your requirements or expectations - The Service will be uninterrupted, timely, secure, or error-free - Results obtained from the Service will be accurate or reliable - Defects or errors will be corrected - The Service is free of viruses, malware, or harmful components - Data will not be lost or corrupted - Third-party services will function properly

22.7 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, and you may have additional rights.

23.1 MAXIMUM EXTENT PERMITTED BY LAW

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLACEDOCK LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "PLACEDOCK PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

23.2 Types of Excluded Damages

This limitation applies to all damages, including but not limited to: - Loss of profits, revenue, or income - Loss of business or business opportunities - Loss of data or information - Loss of use or business interruption - Tax penalties, interest charges, or fines - Legal fees, compliance costs, or penalties - Damages resulting from reliance on Service calculations or data - Damages from data breaches or security incidents - Damages from service interruptions or failures - Damages from third-party actions or failures - Damages from User-to-User disputes or transactions - Damages from fraudulent or unauthorized transactions - Damages from payment processing errors or failures - Reputational harm or emotional distress - Any other damages, losses, or costs

23.3 Basis of Liability

This limitation applies regardless of: - The legal theory (contract, tort, negligence, strict liability, or otherwise) - Whether PlaceDock has been advised of the possibility of such damages - Whether the limited remedies fail of their essential purpose

23.4 Maximum Liability Cap

IN NO EVENT SHALL THE TOTAL LIABILITY OF PLACEDOCK PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF: - (A) THE AMOUNT YOU PAID TO PLACEDOCK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR - (B) ONE HUNDRED DOLLARS ($100.00)

23.5 Allocation of Risk

You acknowledge that the fees charged by PlaceDock reflect this allocation of risk and the limitations of liability set forth in these Terms. These limitations are an essential basis of the bargain between you and PlaceDock.

23.6 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the above limitations may not apply to you, and you may have additional rights. However, the limitations shall apply to the maximum extent permitted by applicable law.

23.7 Payment Processing Liability

For Payment Processing Services specifically, PlaceDock's liability is further limited as follows: - We are not liable for failed, delayed, or incorrect payments due to User error, bank errors, or third-party failures - We are not liable for chargebacks, refunds, or disputes between Users - We are not liable for holds, reserves, or restrictions imposed by payment processors - We are not liable for tax reporting errors based on inaccurate User information

24.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless PlaceDock Parties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

Your Use of the Service: - Your access to or use of the Service - Your violation of these Terms - Your violation of any applicable laws or regulations - Your negligence or willful misconduct

Your Content and Data: - Your User Content or data you provide - Inaccurate or misleading information you provide - Your violation of third-party rights through your User Content

Your Transactions and Relationships: - Transactions you conduct through the Service - Disputes with other Users - Your relationships with Tenants, Property Managers, Investors, or Vendors - Lease agreements, service agreements, or other contracts - Your property management activities - Your rental properties or business operations

Legal and Regulatory Compliance: - Your violation of Fair Housing laws or regulations - Your violation of landlord-tenant laws - Tax penalties, interest, or fines resulting from your use of the Service - Your failure to comply with applicable laws or regulations - Your failure to maintain required licenses or insurance

Third-Party Claims: - Claims by Tenants, Property Managers, Investors, Vendors, or other third parties - Claims related to discrimination, harassment, or other misconduct - Claims related to property conditions, maintenance, or safety - Claims related to lease agreements or evictions

24.2 Defense and Settlement

PlaceDock reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with PlaceDock in asserting any available defenses. You may not settle any claim without PlaceDock's prior written consent.

24.3 Survival

This indemnification obligation survives termination of these Terms and your use of the Service.

25.1 General Compliance

You agree to comply with all applicable federal, state, local, and international laws and regulations in your use of the Service, including but not limited to:

Fair Housing Laws: - Federal Fair Housing Act - State and local fair housing laws - Americans with Disabilities Act (ADA) - Prohibition on discrimination based on race, color, religion, national origin, sex, familial status, disability, or other protected characteristics

Landlord-Tenant Laws: - State and local landlord-tenant statutes - Security deposit laws - Eviction procedures and requirements - Habitability and maintenance requirements - Lease agreement requirements - Rent control and stabilization laws

Financial and Tax Laws: - Tax reporting and withholding requirements - Anti-money laundering (AML) laws - Bank Secrecy Act (BSA) - IRS reporting requirements - State and local tax laws

Communications Laws: - Telephone Consumer Protection Act (TCPA) - CAN-SPAM Act - State telemarketing and communication laws

Data Protection and Privacy Laws: - State data breach notification laws - California Consumer Privacy Act (CCPA) - Other applicable privacy laws

Payment Processing Laws: - Electronic Fund Transfer Act (EFTA) - Payment Card Industry Data Security Standard (PCI DSS) - State money transmitter laws

25.2 Licenses and Permits

You represent and warrant that you have obtained and will maintain all necessary licenses, permits, certifications, and registrations required for your use of the Service and your business activities, including: - Property management licenses - Real estate broker licenses - Business licenses - Contractor licenses (for Vendors) - Insurance policies

25.3 Reporting Obligations

You are responsible for all reporting obligations related to your use of the Service, including: - Tax reporting and filing - Reporting rental income - Issuing receipts and statements to Tenants - Maintaining required records - Reporting to regulatory authorities as required

25.4 Cooperation with Authorities

You agree to cooperate with law enforcement and regulatory authorities in connection with investigations or proceedings related to your use of the Service.

26.1 Monitoring Rights

PlaceDock may, but has no obligation to: - Monitor use of the Service for compliance with these Terms - Investigate suspected violations - Review User Content for violations - Monitor Accounts for suspicious or fraudulent activity - Cooperate with law enforcement investigations

26.2 Enforcement Actions

If we determine that you have violated these Terms, we may take any of the following actions, at our sole discretion: - Issue a warning or notice of violation - Temporarily suspend your Account - Permanently terminate your Account - Remove or disable User Content - Restrict access to certain features - Hold or reserve funds - Report violations to law enforcement - Pursue legal action and seek damages

26.3 Termination by You

You may terminate your Account at any time by: - Contacting support@placedock.com - Following the Account cancellation process in your Account settings

Upon termination by you: - Your Subscription will be canceled (no refund for unused time) - You will retain access until the end of your current billing period - Your data will be retained for a reasonable period for backup and legal purposes - You may request a data export before termination

26.4 Termination by PlaceDock

We reserve the right to suspend or terminate your Account immediately, with or without notice, if: - You violate these Terms or our Acceptable Use Policy - You engage in fraudulent or illegal activity - Your Account is inactive for an extended period (typically 12 months) - We are required to do so by law or court order - Continuing to provide the Service would create legal liability for PlaceDock - You have excessive chargebacks or payment disputes - You fail to pay Subscription fees or other amounts owed

26.5 Effect of Termination

Upon termination of your Account: - Your right to access and use the Service immediately ceases - Your Subscription is canceled (no refund) - We may delete your User Content and data after a reasonable retention period - You remain liable for any outstanding obligations, fees, or amounts owed - Provisions that should survive termination continue to apply (see Section 25.8)

26.6 Data Export Before Termination

We recommend exporting your data before terminating your Account. After termination, we may delete your data in accordance with our data retention policies. We are not obligated to retain or provide your data after termination, except as required by law.

26.7 No Liability for Termination

PlaceDock is not liable to you or any third party for suspension or termination of your Account or access to the Service.

27.1 Informal Dispute Resolution

Before filing a formal dispute, you agree to first contact PlaceDock at support@placedock.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiation for at least 30 days.

27.2 Binding Arbitration

If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except as provided in Section 23.6.

Arbitration Agreement: - Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules - The arbitration will be held in the United States, in the state where you reside or another mutually agreed location - The arbitration will be conducted by a single arbitrator - The arbitrator's decision will be final and binding - Judgment on the arbitration award may be entered in any court of competent jurisdiction

27.3 Class Action Waiver

YOU AND PLACEDOCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and PlaceDock agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class, consolidated, or representative proceeding.

27.4 Jury Trial Waiver

YOU AND PLACEDOCK WAIVE ANY RIGHT TO A JURY TRIAL for any disputes arising out of or relating to these Terms or the Service.

27.5 Arbitration Costs

Each party will bear its own costs of arbitration, including attorney fees, unless the arbitrator awards costs to the prevailing party. PlaceDock will pay the AAA filing fees for claims under $10,000 unless the arbitrator determines the claims are frivolous.

27.6 Exceptions to Arbitration

The following disputes are NOT subject to arbitration: - Small claims court actions (if the claim qualifies) - Claims for injunctive or equitable relief to protect intellectual property rights - Claims related to violations of the Computer Fraud and Abuse Act

27.7 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

27.8 Venue

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, United States.

27.9 Opt-Out of Arbitration

You may opt out of the arbitration agreement by sending written notice to PlaceDock at support@placedock.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

28.1 Right to Modify

PlaceDock reserves the right to modify, amend, or update these Terms at any time, at our sole discretion. Changes may be made to: - Reflect changes in the Service or features - Comply with legal or regulatory requirements - Address security or operational concerns - Clarify or improve the Terms

28.2 Notice of Changes

We will notify you of material changes to these Terms by: - Posting a notice on the Service or website - Sending an email to your registered email address - Displaying a notification in your Account - Updating the "Last Updated" date at the top of these Terms

We will provide at least 30 days' notice for material changes that adversely affect your rights.

28.3 Acceptance of Changes

Your continued use of the Service after changes are posted or notified constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must: - Stop using the Service immediately - Terminate your Account before the effective date of the changes

28.4 Effective Date of Changes

Changes to these Terms become effective: - Immediately upon posting for non-material changes - On the date specified in the notice for material changes (typically 30 days after notice)

28.5 Review of Terms

You are responsible for reviewing these Terms periodically. We recommend checking the "Last Updated" date and reviewing the Terms regularly.

29.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and PlaceDock regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether written or oral.

29.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms.

29.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. PlaceDock's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

29.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without PlaceDock's prior written consent. PlaceDock may assign these Terms or any rights hereunder without your consent. Any attempted assignment in violation of this section is void.

29.5 No Third-Party Beneficiaries

These Terms are for the benefit of you and PlaceDock only. No third party has any right to enforce or benefit from these Terms, except as expressly provided herein (e.g., PlaceDock Parties for indemnification and limitation of liability).

29.6 Force Majeure

PlaceDock is not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: - Acts of God, natural disasters, or severe weather - War, terrorism, civil unrest, or government actions - Pandemics or public health emergencies - Internet or telecommunications failures - Power outages or infrastructure failures - Third-party service provider failures (including AWS, Stripe, SMS providers, email providers) - Cloudflare or CDN service failures - DNS failures or domain system outages - Internet backbone outages or routing issues - Cyberattacks or security incidents

29.7 Notices

All notices to PlaceDock must be sent to: - Email: support@placedock.com - Mail: PlaceDock LLC, [Address to be provided]

Notices to you will be sent to the email address associated with your Account. You agree that electronic notices satisfy any legal requirement that notices be in writing.

29.8 Survival

The following provisions survive termination of these Terms: - Section 2 (Definitions) - Section 7 (Subscription Fees and Billing) - payment obligations and fees owed - Section 9 (Transaction Fees and Pricing) - fees and payment obligations - Section 13 (Intellectual Property Rights) - Section 14 (DMCA Policy) - Section 15 (User Content and Data Ownership) - Section 22 (Disclaimers and No Professional Advice) - Section 23 (Limitation of Liability) - Section 24 (Indemnification) - Section 27 (Dispute Resolution and Arbitration) - Section 29 (General Provisions) - Any confidentiality obligations (if applicable) - Any payment obligations, fees, or amounts owed at the time of termination - Any other provisions that by their nature should survive

29.9 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

29.10 Interpretation

In these Terms: - "Including" means "including but not limited to" - Singular terms include the plural and vice versa - "Or" is not exclusive - "May" means has the right but not the obligation - "Will" or "shall" indicates a mandatory obligation

29.11 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translation, the English version controls.

29.12 Electronic Signatures

You agree that your electronic acceptance of these Terms (by clicking "I Agree," creating an Account, or using the Service) constitutes your signature and agreement to be bound by these Terms, with the same legal effect as a handwritten signature.

For questions, concerns, or notices regarding these Terms or the Service, please contact us:

PlaceDock LLC

Email: support@placedock.com

Website: https://placedock.com

Mailing Address: [To be provided]

For Data Protection and Privacy Inquiries: Email: support@placedock.com Subject: Data Protection Inquiry

For Legal Notices: Email: support@placedock.com Subject: Legal Notice

For Payment Processing Issues: Email: support@placedock.com Subject: Payment Processing

For Security Issues: Email: support@placedock.com Subject: Security Issue

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Version: 2.0