Question 1

How do I add my first property?

Accepted Answer

First, create an LLC under the LLCs page. Then navigate to Properties and click "Add Property". Fill in the property details including address, type, and link it to your LLC. After creating the property, you can add units to it.

Question 2

What's the difference between an LLC and a Property?

Accepted Answer

An LLC is the legal entity that owns your properties. A Property is the actual real estate asset (building/address). One LLC can own multiple properties. This structure helps you organize your portfolio and track which legal entity owns which assets.

Question 3

How do I invite team members?

Accepted Answer

Team member management is handled through your organization settings. Navigate to Settings and look for the Users or Team section to invite co-owners or property managers with different permission levels.

Question 4

What information do I need to get started?

Accepted Answer

To get started, you'll need: (1) Your LLC or business entity information, (2) Property addresses and basic details, (3) Unit information (number of units, rent amounts), (4) Current lease information if you have tenants, (5) Recent expense records if you want to track historical data. You can add information gradually as you go.

Question 5

How long does initial setup take?

Accepted Answer

Basic setup takes 10-15 minutes to add your first property and units. Adding historical data (expenses, leases, documents) can take 1-2 hours depending on how much detail you want to include. You can start with the basics and add more information over time.

Question 6

Is there a guided tour or tutorial?

Accepted Answer

Yes! New users see helpful tooltips and onboarding guides when first logging in. You can also visit our Help Center for step-by-step guides, video tutorials, and best practices. The Feedback Portal also has a knowledge base with common workflows.

Question 7

Can I track multiple properties under one LLC?

Accepted Answer

Yes! Each LLC can own multiple properties. When creating a property, you select which LLC owns it. This helps you organize your portfolio by legal entity and track finances separately for each property while maintaining the ownership structure.

Question 8

How do I add units to a property?

Accepted Answer

After creating a property, go to the Units page and click "Add Unit". Select the property, then enter the unit number, bedrooms, bathrooms, and monthly rent. Units are the individual rentable spaces within a property (e.g., Apt 1A, Apt 1B).

Question 9

What property types are supported?

Accepted Answer

The system supports Single Family, Multi-Family, Condo, Townhome, and Commercial property types. Select the appropriate type when creating a property to help with categorization and reporting.

Question 10

Can I track property insurance and tax information?

Accepted Answer

Yes! Each property has fields for insurance policy details (provider, policy number, renewal date) and property tax information (annual amount, due date). The system will alert you 30 and 60 days before renewal/due dates.

Frequently Asked Questions

Getting Started

Properties & Units

Tenants & Leases

Financials

Rent & Leases

Rent Payments

Tasks & Maintenance

Documents & Photos

Reports & Analytics

Alerts & Notifications

Mobile & Integrations

Security & Privacy

Data Management

Troubleshooting

Subscription & Billing

Community & Feedback

Product Updates

Frequently Asked Questions

Getting Started

How do I add my first property?

What's the difference between an LLC and a Property?

How do I invite team members?

What information do I need to get started?

How long does initial setup take?

Is there a guided tour or tutorial?

Properties & Units

Can I track multiple properties under one LLC?

How do I add units to a property?

What property types are supported?

Can I track property insurance and tax information?

How do I deactivate or archive a property?

Tenants & Leases

How do I add tenants to my properties?

Can I track tenant contact information and documents?

How do I create and manage leases?

What happens when a tenant moves out?

Can tenants access a portal to view their information?

How do I handle lease renewals?

Financials

How do I log an expense?

Where do I find my tax report?

How do I split expenses across multiple units?

What's the difference between Expenses and Tasks?

How do I configure the loan interest percentage for tax reporting?

Can I track income besides rent?

How do I handle security deposits?

Can I track capital improvements separately from repairs?

Rent & Leases

How do I generate monthly rent payments?

How do I mark rent as paid?

Rent Payments

Can I track partial payments?

How do I handle late rent payments?

Can tenants pay rent online through the platform?

How do I track rent increases?

Tasks & Maintenance

How do I create a maintenance request?

Can I assign tasks to contractors?

How do I track maintenance history for a property?

Can I upload photos for maintenance issues?

How do I prioritize urgent vs routine maintenance?

Can tenants submit maintenance requests?

Documents & Photos

Can I upload and store documents?

What types of documents can I attach to properties?

How do I organize my property documents?

Is there a file size limit for uploads?

Can I share documents with tenants or contractors?

Reports & Analytics

What reports are available besides tax reports?

Can I see property performance metrics?

How do I track rental income vs expenses?

Can I generate profit/loss statements?

How do I compare performance across multiple properties?

Alerts & Notifications

What types of alerts are available?

How do I customize alert thresholds?

Can I receive SMS notifications for alerts?

How do I opt out of SMS notifications?

Is there a cost for SMS notifications?

Can I receive email notifications?

Mobile & Integrations

Is there a mobile app?

What features work on mobile browsers?

Can I upload photos from my phone?

Does PlaceDock integrate with accounting software?

Can I connect my bank account for automatic expense tracking?

Are there any API integrations available?

Security & Privacy

How is my data secured?

Who can see my property data?

What happens to my data if I delete my account?

Is my financial information safe?

Can I use two-factor authentication?

Data Management

How do I backup my data?

Can I import data from another system?